INN POLICIES/HOUSE RULES

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100% SMOKE-FREE:  Inn at the Falls is 100% Smoke-Free.  For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products in our facility. 
 
Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other objectionable odors.   This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.  A Designated Smoking Area is provided outside and away from the building.  

 

The Inn has a 100% NO SMOKING policy, including medical marijuana. Rooms are rented to guests in appropriate condition without any prohibited odor.  Housekeeping and Guest Service are trained and skilled in identifying the odors from prohibited items.  If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund. 
 
CANDLE, INCENSE, ESSENTIAL OILS:  Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.  
 
NO COOKING, COOKING  APPLIANCES, COMBUSTIBLES, OR FIREWORKS:  The safety of our guests, staff, and this facility is extremely important to us.  Except for the coffee, microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  A minimum fee of $300.00 will be charged for cooking in a room, including, but not limited to  hot plates, toaster ovens, water heaters (not provided by the hotel), rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.  Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. 

GUARANTEED RESERVATIONS:  All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master Card, American Express, and Discover Card.  We do not charge your credit card at the time you make your reservations.  Your credit card guarantees your reservations.  Please read our cancellation policy for rules on cancellation.

CHECK-IN TIME:  3:00 p.m.  
 
EARLY CHECK-IN/PRE-REGISTRATION:  Early check-in is offered based on availability.  If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make reservations and complete a credit card authorization form prior to your arrival (705) 645-2245.
 
CHECK-IN REQUIREMENTS:  Guests must be at least 18 years of age to check in.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (drivers license or passport are suitable) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.
 
PRE-AUTHORIZATION AT CHECK-IN:  We have required pre-authorized of credit cards/debit cards at check-in.  A pre-authorization is a temporary hold of a specific amount of your available credit limit balance placed on your credit/debit card for the full amount of your intended stay, plus tax.  All credit/debit cards are pre-authorized at check-in.  Pre-authorization is not a charge to your account, it is a hold on those funds.  Once your actual charge is posted at check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5 days.  It is your responsibility to be aware of how your bank handles all of your transactions, including pre-authorizations.  We are unable to remove pre-authorizations directly through our hotel.
 
GUEST REGISTRATION:  We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature.  The names of all guests occupying the room must be registered (ARM 37.111.130).  Information regarding your license plate/car description may also need to be gathered at check-in for security.
 
CHECK-OUT TIME:   Room rental period expires at 11:00 a.m.  Additional day charge, plus tax may apply for late checkout.  
 
CHECK-OUT PROCEDURE:  Check-out time is 11 a.m.  Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

EARLY DEPARTURE:  Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax.
 
SPECIAL REQUESTS:  We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate.   However, the availability of these items cannot be guaranteed in advance. 
 
MICROWAVE/REFRIGERATOR:  Except for the coffee maker, microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited.  Not all rooms may have a microwave and refrigerator unit. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option.  
 
PAYMENT:  All reservations and registration must be guaranteed with a valid major credit card.  We accept most major credit cards.  Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder.  Credit cards must be signed.  Cash payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out.  Cheques and foreign currency are not accepted.
 
CHEQUES AND CHEQUE CASHING:  We do not accept cheques.  We do not provide cheque cashing services.
 
DEBIT CARD/CREDIT CARD HOLDERS:  Your credit card is not valid unless signed. We will refuse an unsigned card.  Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay.  If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately.  The Inn at the Falls has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges.  It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card.  Some banks hold pending authorizations for up to 30 days. 
 
DEPOSITS AND GUARANTEES:  A deposit will be required to hold your room reservation.  Please contact the Inn at the Falls if you have any questions at 705-645-2245.
 
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:  Generally, third party payment is not permitted.  In the case of paying for a family member, if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for any and all damages and loss.  We reserve the right to refuse a reservation at any time for any reason.
 
CREDIT CARD AUTHORIZATION BY CORPORATE THIRD-PARTIES:  Please contact Inn at the Falls reservations department at least 24 hours prior to guest’s arrival to request a Credit Card Authorization form.  We must receive the information via PDF email and the approval for your reservations prior to the guest’s arrival.
 
GIFT CERTIFICATES & PREPAID BOOKINGS:  Please contact the Inn directly to purchase or redeem gift certificates.
 
TAX EXEMPT GUESTS:  Please present any documents related to tax exempt status.  We may need to keep a copy for our records.
 
RATES:  Rates are quoted in Canadian currency, plus tax.  Rates may increase without notice.  Rates as advertised on the Inn at the Falls website or any other website or promotional material are subject to change at any time and may increase or decrease at the Inn’s discretion.  Rates are based on room occupancy - refer to the room for specific details or contact the front desk at 705-645-2245.
 
RIGHT TO REFUSE SERVICE:  The Inn at the Falls is privately owned and operated.  We reserve the right to refuse service to anyone for any reason(s) that does not violate provincial or Canadian laws.  The Inn at the Falls has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our Inn or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the Province of Ontario and the owners for the operation and management of the Inn. We will refuse service or evict a guest: (1) for refusal or failure to pay for accommodations (2) is under the influence of alcohol, drugs, or any other intoxicating substance, (3) acts in a disorderly fashion as to disturb the peace of other guests, (4) is not in compliance with provincial liquor laws, (5) is unable to properly supervise their children at all times, (6) seeks to use the Inn for any unlawful purpose, (7) seeks to bring into the Inn (i) an unlawfully possessed firearm, or (ii) something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons, (8) destroys, damages, defaces, or threatens harm to the Inn's property or guests, (9) causes or permits persons to exceed the maximum allowable occupancy of room, and/or (10) refuses to abide by the reasonable standards or policies established by The Inn at the Falls for the operation and management of our Inn. 

QUIET HOURS:  10:00 p.m. to 9:00 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly.  No congregating or running in halls.
 
VISITORS:  No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be accompanied by the registered guest at all times.  Visitors are not allowed to use guest amenities.  As a registered guest, you are responsible for your visitor at all times.
 
DISCOUNTS:  We may offer discount rates as indicated on our website or partner websites.  
 
CANCELLATION:  The Inn at the Falls is not responsible for weather conditions, personal emergencies, or schedule changes.  Reservations must be cancelled seventy-two (72 hours) Inn time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee.  If reservations are cancelled less than 72 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.  If you cancel any reservation, you must obtain and save the cancellation number for your records. 

NO SHOW CHARGES:  Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.

GROUP RESERVATIONS:  Large group/block reservations must be cancelled eight (8) weeks prior to arrival date.  Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations cancelled.

HOUSE RULES:  Groups, School groups, sports/ski teams, weddings, special events, etc.
Please contact hotel directly for current House Rules 705-645-2245.  Schools, sport/ski teams are directed to also review their specific school or sport organization Code of Conduct.  

DO NOT DISTURB AND ACCESS TO ROOMS:  To provide all of our guests with an exceptionally clean and safe Inn experience, our Housekeeping Staff will honor the “do not disturb” door hanger once that the room is occupied.  The Housekeeping Staff may be required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room.  Management reserves the right to enter a room with a known status of “do not disturb” for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Inn Polices/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction.  The right to privacy ends when an Inn Policy/House Rule is broken.  Law enforcement will be granted immediate access to the Inn property and rooms of evicted guests.

CHILDREN:  Well behaved children of all ages are welcomed.  As the parents, guardians, or chaperones of children, you are personally and legally responsible for and must supervise them at all times.  For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the Inn property unsupervised.
 
ADDITIONAL BEDDING:  A limited number of fold-out beds and baby cribs are available upon request.  Availability is on a first-come, first-served basis.  Contact the Inn staff if needed.  Note not all rooms will have enough space for a fold-out bed.
 
MAXIMUM OCCUPANCY:  Room occupancy requirements are based on fire code/fire safety restrictions. If you exceed the maximum number of guests allowed, you will be asked to rent another guest room for proper accommodations or vacate the Inn.
 
ROOM KEYS:  Room keys are issued to the registered guest(s).  No room keys will be issued to youth under 18 at any time.  I.D. is required if you have lost your key and require a duplicate.  Please return room keys to Front Desk at Check-out. 
 
HOUSEKEEPING: Following practice adopted during the pandemic and environmental concerns, Housekeeping is no longer provided daily, rooms are cleaned after your departure. However guests could request housekeeping between stays with Guest Service, such as towel refreshing, garbage removal. We only change linens for stays that is longer than a week.

 

LOST & FOUND POLICY:  Inn at the Falls assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 705-645-2245, and we will try to assist you in locating your lost item. With the exception of perishable items, any personal items left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.  Records of Lost & Found items are retained for five (5) years.  Reasonable effort will be made to notify the guest that an item has found.  If guest contact information is incorrect or cell phone mailbox is full, and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by the Inn at the Falls. Perishable items, underwear, and miscellaneous toiletries are discarded.   

RETURN OF PERSONAL ITEMS LEFT BEHIND:  We would be happy to return your lost item(s) to you by Postal Service. Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  The Inn at the Falls is not responsible for any item lost or misdirected during shipment by the Postal Service.  

ALCOHOL POLICY:  Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas such as the lobby, halls, etc.  
 
FIREARMS AND WEAPONS:  No firearms or weapons are allowed at any time.  If any guests are found to have firearms or weapons, the police will be called to escort the guest off the premise. 
 
BICYCLES/HOVER BOARDS/ROLLER BLADES:  Bicycles, Hover boards, and roller blades are not permitted in guest rooms.  Depending on available space, Front Desk staff will be happy to secure these items.  We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
 
IN CASE OF EMERGENCY OR FIRE:  Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door.
 
FIRE SAFETY POLICY:  The Inn is fully equipped with smoke detectors, and emergency evacuation plans are on the door of each guest room.  Please review this important information.

NO IN-ROOM PARTY:  Inn at the Falls enforces a No In-Room Party Policy to ensure we can protect the Inn and our guests at all times.  No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise.  If our request is not followed, the guest will be asked to leave the Inn without refund.   Registered guest(s) is/are responsible for all persons visiting.  Non-Registered visitors are only permitted until 10:00 pm.  If found with more “people” not listed on the Guest Registration Form after 10:00 pm, your stay will be considered a party.  You will be ordered to vacate the premises without refund and may be charged a Guest Compensation Disturbance Fee.
 
FREE WiFi ACCESS:  Access to our WiFi is free for our registered guests.  The Inn WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals.  The Inn at the Falls assumes no liability for guest use. 
 
ENFORCEMENT:  All staff is trained and required to respond to potential violations of our Inn Policies/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Inn at the Falls for safety of all guests, staff, owners, property, and the operation and management of the Inn will be evicted, without refund. In addition to the room charge, a minimum $300.00 cleaning fee per room will be charged for infraction(s) of our Inn Policies/House Rules.
 
TERMS & CONDITIONS:  The Inn at the Falls makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error free.  The Inn at the Falls does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
 
LINKS:  The links provided on the Inn at the Falls website are for the convenience of site visitors and are provided in good faith.  The Inn at the Falls does not accept liability for the contents or links provided on such websites, nor does it accept liability for any indirect or consequential loss arising out of the use or connected with its website.
 
ILLNESS AND EPIDEMICS:  The Inn at the Falls reserves the right to refuse accommodations to a guest arriving with a contagious disease.  In cases where sickness occurs during the stay, please notify the Front Desk staff.  In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.  During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities.  We may charge you a room cleaning fee as we deem appropriate under the circumstances.
 
INFESTATION:  The cleanliness of our rooms is extremely important to our guests.  If you bring any infestation into your room or onto our Inn premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation. 
 
PARKING AT OWN RISK:  All vehicle(s) must be listed on the registration at check-in.  Parking for registered guest(s) is free.  All vehicles are parked at the risk of the owner.  The Inn at the Falls shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Inn property.  If a vehicle is left in the Inn parking lot after the guest has departed without the written consent of the Inn, we reserve the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on Inn premises. 
 
DAMAGE AND/OR THEFT OF INN PROPERTY:  You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room(s), Inn’s premises or property caused by you or any person in your party whether or not staying at the Inn during your stay.  The Inn at the Falls reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Inn at the Falls as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs and, therefore, will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:  Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
 
DAMAGE TO ROOM:  Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to Inn property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.
 
DAMAGE TO MATTRESSES AND BEDDING:  Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
 
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:  The Inn at the Falls reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the Inn, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the Inn due to their actions and will be evicted from the Inn.  Depending on the severity of the guest actions, law enforcement may become involved at the Inn's discretion.  Should it become evident, after the guest has departed, that fire-fighting or detection equipment had been tampered with, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
 
CHANGES OR MODIFICATION TO THE INN POLICIES/HOUSE RULES:  The Inn at the Falls reserves the right to amend, modify, change, cancel, vary or add to these Inn Policies/House Rules or the arrangements and content featured on our Inn's website at any time without prior notice.  Please check our website regularly for updates to Inn Policies/House Rules. Any modification to these Inn Policies/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Inn Policies/House Rules is located on our website, and available from Front Desk staff upon request.